How To Order

How To Order

Procedure for placing a wholesale order with Good Life:

1. On enquiry, we will email you a product and price list, along with a retail application form.

2. On receipt and approval of your completed retail application form, we will be ready to receive and process your order.

3. The ordering procedure is as follows:

a. You place an order, either online at www.goodlife.co.za or by using the Excel price list and emailing orders@goodlife.co.za

b. We will prepare and send you a proforma invoice.

c. You make the payment via EFT and send us Proof of Payment.

d. On receipt of your POP, and confirmation that payment reflects in the bank, we will prepare and send your package within the week.

e. The turnaround time for dispatch is as fast as we can make it, but is dependent on receipt of POP, and a lead time of 2 days to pack and dispatch. Delivery time from Durban to Johannesburg is one day, to Cape Town it’s three. Outlying areas may take longer. We attempt by all means possible to keep our customers happy, but delivery time may be impacted by order volumes, distance, courier schedules, and unexpected conditions – including heavy traffic, strikes, floods, etc. We will always update you on the status of your order.

4. Customers are free to appoint their own courier services, alternatively we will add a courier charge (at cost) to the invoice. Please indicate your preference at the outset in the retail application form.

We may, within reason, be able to accommodate special arrangements.
Please feel free to call Ndu Zondi to discuss your needs: 031 766 3426 or 064 819 2797

Thank you for choosing Good Life products.

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Warranties and Returns

  • A 20% handling charge will apply to items returned which were correctly supplied. Courier charges for returning goods are for the customer’s account.
  • Good Life Organic will replace or refund items that are defective or expired at time of delivery. We cannot be held responsible for items damaged after delivery.
  • Good Life Organic must be notified of any damages / breakages within 5 calendar days of receipt of the goods, preferably with a photograph of the damages incurred.
  • “Sale or Return” is not part of our trading terms. Failure to sell goods is not a valid reason for returning them to Good Life Organic.
  • Organic foodstuffs are grown without pesticides, are free of preservatives, and are not subject to fumigation using toxic chemicals. These foodstuffs are therefore susceptible to organisms which naturally consume these products. Considering these factors we can only provide a limited guarantee of 2 months from date of invoice for the products to be free of insects. Infestations after this 2-month period will be deemed to be due to in-store contamination and cannot be refunded.

Deliveries

  • Subject to the availability of stock, our minimum turn-around time for orders is 48 hours.
  • Orders will be processed strictly on a “first come, first served” basis.
  • Interest, minimum orders, and handling and delivery charges are applied entirely at our discretion.
  • Courier costs are for customer’s account, unless otherwise agreed.

Orders and Payments

  • First-time orders and exports need to be paid for in full before goods are despatched.
  • Proof of payment is required. As a wholesaler supplying the retail trade, minimum orders apply.
  • The extension of credit facilities is at our discretion and subject to the completion of an “Application for Credit Facilities” form.
  • All credit accounts must be paid in full within 30 days of invoice.
  • EFT is the preferred mode of payment. Cash deposits will be charged at 3% of the total amount.
  • Overdue amounts shall bear interest at the current bank rates.
  • An order will not be shipped if there are any outstanding invoices / amounts that have not been settled. Products remain the property of Good Life Organic until paid for in full.
  • Prices are subject to change without notice. Good Life Organic cannot be held responsible for purchasing decisions based on outdated or incorrect price lists. Price lists are available on request.
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