Terms and Conditions

Good Life Organic Terms & Conditions

Good Life Organic refers to a stable of brands, including Good Life Organic, Good Life Wellness, Ever Good and Real Good.

1. Introduction

These Terms & Conditions govern all online purchases made through the Good Life Organic (Pty) Ltd website. By using our website or placing an order, you agree to these Terms & Conditions.

Nothing in this document is intended to unlawfully restrict any rights granted to consumers under the Consumer Protection Act (CPA), the Electronic Communications and Transactions Act (ECTA), or any applicable South African law.

2. Definitions

“Good Life Organic” refers to Good Life Organic (Pty) Ltd. “Products” refers to nutritional supplements, organic foods, and related goods sold on this website. “Shopper” refers to any individual or entity purchasing Products from Good Life Organic. “Website” refers to www.goodlife.co.za and all associated pages.

3. Orders

  1. Orders are processed once payment is received.
  2. Good Life Organic reserves the right to accept or reject any order.
  3. If an order cannot be fulfilled due to stock unavailability or other reasons, the Shopper will be notified and refunded in full.

4. Payment

  1. Payment methods include credit/debit cards (via PayFast), and EFT where available.
  2. Products are dispatched only after full payment is received.
  3. Prices include VAT and may change without notice.
  4. Discount codes and promotions cannot be combined.

5. Pricing

  1. All prices displayed on the website include VAT.
  2. Prices may change due to supplier adjustments, currency fluctuations, or operational requirements.
  3. It is the Shopper’s responsibility to confirm pricing before completing a purchase.

6. Shipping & Delivery Policy

  1. Orders are processed within 1–3 working days, subject to stock availability.
  2. Deliveries are handled by Good Life Organic’s appointed courier partners.
  3. Delivery fees are displayed at checkout.
  4. Express or overnight delivery may be arranged on request and will be quoted separately.
  5. Good Life Organic is not liable for courier delays or circumstances beyond our control.
  6. If no one is available to receive the parcel, re-delivery fees may apply.
  7. No deliveries occur on weekends or public holidays unless pre-arranged.
  8. Good Life Organic may cancel an order and issue a full refund if necessary.

7. Refund & Returns Policy

7.1 Cooling-Off Period (ECTA & CPA)

Shoppers may return products within 7 days of receiving them, provided they are:

  • Unopened
  • Unused
  • Undamaged
  • In original packaging

A full refund will be issued once the returned goods are inspected.

7.2 Incorrect, Damaged, or Defective Products

If the Shopper receives an incorrect, damaged, or defective product, it may be returned within 7 days for replacement or refund. If replacement stock is unavailable, a refund will be issued.

7.3 Returns of Non-Defective Products (Discretionary)

Good Life Organic may, at its discretion, accept returns of non-defective products after the 7-day period. Products must be:

  • Unused
  • Unopened
  • In original packaging

Refunds or replacements will be processed once the product is received and inspected.

7.4 Administration Fee

Orders cancelled after the 7-day cooling-off period may incur a 15% administration fee.

8. Stock Availability

Good Life Organic takes reasonable steps to ensure accurate stock levels but does not guarantee availability. Orders are fulfilled only when stock is confirmed.

9. Retention of Title

Products remain the property of Good Life Organic until paid for in full.

10. Warranties

  1. Good Life Organic warrants that it has the right to sell the Products.
  2. Defective products reported within 7 days will be replaced or refunded after inspection.
  3. No additional warranties are provided unless stated in writing.

11. Supplement & Food Safety Disclaimer

  1. Good Life Organic products are not medicines.
  2. They are not intended to diagnose, treat, cure, or prevent any disease.
  3. Products should not replace medical advice.
  4. Consult a healthcare professional before use, especially if pregnant, breastfeeding, or taking chronic medication.
  5. Always check ingredients for allergies.

12. Privacy Policy (POPIA Compliant)

12.1 Information We Collect

We collect:

  • Personal details (name, email, phone number)
  • Billing and delivery information
  • Payment details (processed securely via third-party gateways)
  • Device and browsing information (cookies, analytics)

12.2 Why We Collect It

To:

  • Process and deliver orders
  • Manage customer accounts
  • Detect fraud
  • Improve website performance
  • Send updates or marketing (only with consent)

12.3 Sharing of Information

We may share information with:

  • Payment processors (e.g., PayFast)
  • Courier partners
  • Service providers assisting with website operations

We do not sell personal information.

12.4 Cookies

Our WooCommerce website uses cookies for:

  • Cart functionality
  • Login sessions
  • Analytics
  • Personalised browsing

Cookies may be disabled in your browser settings.

12.5 POPIA Rights

You may request:

  • Access to your personal data
  • Correction of your data
  • Deletion of your data

Requests can be sent to info@goodlife.co.za.

13. Limitation of Liability

Good Life Organic is not liable for:

  • Courier delays
  • Loss or damage after dispatch
  • Misuse of products
  • Allergic reactions where ingredients were disclosed

14. Changes to Terms

Good Life Organic may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

15. Contact Information

Good Life Organic (Pty) Ltd
Email: info@goodlifeorganic.co.za
Telephone: +27 (0)31 766 3426
Address: Unit 14 Scotia Park, 53 Nguni Way, Waterfall, 3610, Durban, South Africa
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Warranties and Returns

  • A 20% handling charge will apply to items returned which were correctly supplied. Courier charges for returning goods are for the customer’s account.
  • Good Life Organic will replace or refund items that are defective or expired at time of delivery. We cannot be held responsible for items damaged after delivery.
  • Good Life Organic must be notified of any damages / breakages within 5 calendar days of receipt of the goods, preferably with a photograph of the damages incurred.
  • “Sale or Return” is not part of our trading terms. Failure to sell goods is not a valid reason for returning them to Good Life Organic.
  • Organic foodstuffs are grown without pesticides, are free of preservatives, and are not subject to fumigation using toxic chemicals. These foodstuffs are therefore susceptible to organisms which naturally consume these products. Considering these factors we can only provide a limited guarantee of 2 months from date of invoice for the products to be free of insects. Infestations after this 2-month period will be deemed to be due to in-store contamination and cannot be refunded.

Deliveries

  • Subject to the availability of stock, our minimum turn-around time for orders is 48 hours.
  • Orders will be processed strictly on a “first come, first served” basis.
  • Interest, minimum orders, and handling and delivery charges are applied entirely at our discretion.
  • Courier costs are for customer’s account, unless otherwise agreed.

Orders and Payments

  • First-time orders and exports need to be paid for in full before goods are despatched.
  • Proof of payment is required. As a wholesaler supplying the retail trade, minimum orders apply.
  • The extension of credit facilities is at our discretion and subject to the completion of an “Application for Credit Facilities” form.
  • All credit accounts must be paid in full within 30 days of invoice.
  • EFT is the preferred mode of payment. Cash deposits will be charged at 3% of the total amount.
  • Overdue amounts shall bear interest at the current bank rates.
  • An order will not be shipped if there are any outstanding invoices / amounts that have not been settled. Products remain the property of Good Life Organic until paid for in full.
  • Prices are subject to change without notice. Good Life Organic cannot be held responsible for purchasing decisions based on outdated or incorrect price lists. Price lists are available on request.
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